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Diamond and its affiliated companies are looking for qualified candidates to join our team in various areas.

New opportunities are posted regularly. Check this page for updates!

 

TECH SUPPORT/ POS SPECIALIST -- DIAMOND COMIC DISTRIBUTORS, INC.

LOCATION:
Home Office - Hunt Valley, Maryland

DEPARTMENT: Retailer Services

Company Overview
Founded in 1982, Diamond Comic Distributors, Inc. is the world’s largest distributor of English-language comics, graphic novels, games and pop culture products. Headquartered near Baltimore in Hunt Valley, MD, with facilities in Mississippi, New York, and England, Diamond is an international leader in an exciting, growing industry. Distributing the comics and collectibles that have inspired the biggest blockbuster movies of today, Diamond is integral to the success of this market.

About This Position
The world’s largest distributor of comics and pop culture goods is searching for a Tech Support/ POS Specialist who will work on the team responsible for the end-user interaction regarding Diamond’s retailer-facing web pages and applications. The POS/Tech Rep serves as a liaison between IT staff, programmers, and customers to diagnose, analyze, and assist with the resolution of customer issues with Microsoft’s Retail Management System (RMS), Retail Hero’s Retail Management Hero (RMH) and Diamond’s add in module, ComicSuite, while also providing training and ongoing support for new users.

Position Requirements

  • Qualified candidates will have one or more years’ customer service/technical support experience with excellent communication and problem-solving skills.
  • Qualified candidates will be available to work 9:00AM-6:00PM, Monday – Friday with occasional evening and weekend hours.
  • Strong working knowledge of computer skills and data analysis skills. Hardware configuration skills preferred and strong attention to detail.
  • Strong working knowledge of Microsoft Windows and Office a must (Excel, Word, Outlook, and Access). Experience with Microsoft RMS, Retail Hero’s Retail Management Hero or other POS systems preferred.
  • Qualified candidates will be responsible for assisting retailers with initial hardware and software set up.
  • Training retailers on using Point of Sale (POS) and other add-on software applications.
  • Tier 1 and 2 problem solving with customers concerning POS and other add-on software applications.
  • Assist with internal and external technical issues; researching and analyzing data to resolve various system issues.
  • Assist with development and testing of new or updated software applications

Benefits

  • Diamond Comic Distributors, Inc.’s team members enjoy numerous benefits. In addition to working in an exciting office environment with many activities, full-time employees who have successfully completed their probationary period receive:
  • Paid leave and vacation time
  • 401(k) retirement plan
  • Affordable health, vision, dental and life insurance options
  • Discounted long-term and short-term disability plan options
  • Corporate discounts on cell phone plans, tickets to theme parks, movie theaters, and other activities, and more
  • Employee discounts on comic, game, and other collectible products distributed by Diamond Comic Distributors, Inc.


BUYER - MERCHANDISE  -- DIAMOND COMIC DISTRIBUTORS, INC.

LOCATION:  Home Office – Hunt Valley, Maryland                           

DEPT:  
Purchasing

POSITION SUMMARY:
This entry level position works with Purchasing Management, Purchasing Brand Managers, and the Catalog Department to identify, solicit, promote, and buy profitable items for Diamond and offer them to Diamond's retailers.

The Buyer will be required to develop and maintain strong relationships with assigned vendors, as well as work with vendors to promote the sales of their product in PREVIEWS.  Strong focus on developing business leads, identifying product with sales potential for PREVIEWS, and managing multiple project deadlines is a must.


ESSENTIAL FUNCTIONS:

  • Negotiate terms of sale, sell marketing services, and prepare supplier information on all new vendors.
  • Work with Catalog Department to properly describe and present items in PREVIEWS.
  • Work with Order Processing and Customer Service to answer queries and resolve problems with vendors.
  • Stay abreast of new developments in general categories by reading trade journals and competitors’ catalogs.   
  • Pursue all avenues to get accurate information on new products and solicitations for the Catalog Department and input them into the appropriate data structures within established deadline.
  • Write up price changes, updates, and submit articles for inclusion in Diamond Daily and PREVIEWS.
  • Monthly review of competitor's catalogs; RE: 1) Pricing variance; 2) Special promotions they had with vendors.
  • Possible travel to trade shows to search for new products and nurture relationships with established vendors.
  • Stay up to date on all industry events and current market trends.
  • Assist in Spotlight and Featured Item selection for PREVIEWS.
  • Find creative ways to move excess overstock inventory.
  • Review profitability of product listings with Team Leader.
  • Help prepare back up for and help answer questions from Order Processing.
  • Track movement and release dates for product.
  • Contact vendors regarding late shipping product.
  • Responsible for tracking and maintaining inventory levels for assigned vendors.
  • Present Diamond’s goals in a positive, constructive manner to suppliers, co-workers, retailers, and sister companies.
  • All other duties as assigned.


EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

  • High school degree or equivalent.
  • Must be willing to travel and work weekends (trade shows) when necessary.
  • Knowledge of MCBA and MS Excel, and MS Access a plus.
  •  Professional appearance and demeanor.
  •  Excellent organizational skills a must.
  •  Strong phone manner and negotiation skills a must.




ADMINISTRATIVE ASSISTANT - PURCHASING -- DIAMOND COMIC DISTRIBUTORS, INC.

LOCATION
:  Home Office – Hunt Valley, Maryland    
                   
DEPARTMENT:      Purchasing

REPORTS TO:       Purchasing Manager
  
POSITION SUMMARY:
This position provides administrative support to the Purchasing Department.
 
ESSENTIAL FUNCTIONS:

  • Work extensively with Excel, Word, and Access creating weekly and monthly reports for the Purchasing Department and data entry
  • Run and distribute reports using MCBA (an internal computer program)
  • Assist the Brand Managers when needed by performing assigned Purchasing duties and data entry
  • Take detailed notes during various Purchasing Meetings
  • Draft letters, e-mails and memos as directed
  • Telephone contact with vendors, distribution centers, and internal departments, which may include scheduling and follow up correspondence
  • Prepare mass mailings
  • Assist in the preparation of shipments for trade shows, conventions, etc.
  • Print, collate and distribute Previews Item Detail back up
  • Point of contact for some vendors, will be responsible for several assigned Purchasing duties
  • All other duties as assigned


EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

  • High school degree or equivalent required
  • Detailed knowledge of Windows operating systems, Excel, Word, and Access.  Knowledge of Access programming preferred
  • Excellent organizational verbal and written communication skills
  • Must be able to type a minimum of 40 wpm

 



RETAILER SERVICES REPRESENTATIVE - DIAMOND COMIC DISTRIBUTORS

Company Overview
Founded in 1982, Diamond Comic Distributors, Inc. is the world’s largest distributor of English-language comics, graphic novels, games and pop culture products.  Headquartered near Baltimore in Hunt Valley, MD, with facilities in Mississippi, New York, and England, Diamond is an international leader in an exciting, growing industry.  Distributing the comics and collectibles that have inspired the biggest blockbuster movies of today, Diamond is integral to the success of this market.

About this Position
The world’s largest distributor of comics and pop culture goods is searching for a Retailer Services Representative for our energetic Retailer Services department. If you are interested in an opportunity to work from home, or to work in an office with others, while interacting with our customers, then this is the job for you!

Retailer Services Representatives are the “public face” of the company, interacting with our retailer customers around the world. They welcome new customers and familiarize them with our systems and procedures while developing and fostering relationships with new and longtime customers. They assist retailers with order questions or issues, provide information on products, and help retailers identify new products that will be a good fit for their stores. The Representative will enter orders taken via phone, email, or our online portal, and will follow up on any issues reported with the support of their team leads and other team members.

Position Requirements
Qualified candidates will have at least one year of customer service or call center experience with excellent communication, data entry, and problem-solving skills.  Qualified candidates will be available to work 9:00AM-6:00PM or 10:00AM-7:00PM Monday – Friday. Qualified candidates will be responsible for answering phones, responding to online inquiries, data entry, follow-up and providing excellent customer service to our retailer customers. They will also relay feedback from customers to company management and vendors. Qualified Candidates will demonstrate basic proficiency in Windows, Microsoft Word, Outlook and Excel and strong organizational and time-management skills.

Knowledge of the pop culture industry, such as comics, games, and collectibles, is a plus. High school graduates (or equivalent), college graduates and all qualified candidates are encouraged to apply. 

Benefits
Diamond Comic Distributors, Inc.’s team members enjoy numerous benefits.  Full-time employees who have successfully completed their probationary period receive:

  • Paid leave and vacation time
  • The opportunity to participate in a 401(k) retirement plan
  • Affordable health, vision, dental and life insurance options
  • Discounted long-term and short-term disability plan options
  • Corporate discounts on cell phone plans, tickets to theme parks, movie theaters, and other activities, and more
  • Employee discounts on comic, game, and other collectible products distributed by Diamond Comic Distributors, Inc.

Please forward resume to to kkyle@diamondcomics.com or dlakisha@diamondcomics.com.