Diamond Comic Distributors, Inc.
LOCATION: Home Office - Hunt Valley, Maryland
POSITION TITLE: Retailer Services Representative
DEPARTMENT: Retailer Services
Founded in 1982, Diamond Comic Distributors, Inc. is the world’s largest distributor of English-language comics, graphic novels, games and pop culture products. Headquartered near Baltimore in Hunt Valley, MD, with facilities in Mississippi, New York, and England, Diamond is an international leader in an exciting, growing industry. Distributing the comics and collectibles that have inspired the biggest blockbuster movies of today, Diamond is integral to the success of this market.
About this Position
The world’s largest distributor of comics and pop culture goods is searching for a Customer Service Representative for our energetic Retailer Services department. Customer Service Representatives are the “public face” of the company, interacting with our retailer customers around the world. They welcome new customers and familiarize them with our systems and procedures while developing and fostering relationships with new and longtime customers. They assist retailers with order questions or issues, provide information on products, and help retailers identify new products that will be a good fit for their stores. The Representative will enter orders taken via phone, email, or our online portal, and will follow up on any issues reported with the support of their team leads and other team members.
Qualified candidates will have at least one year of customer service or call center experience with excellent communication, data entry, and problem-solving skills. Qualified candidates will be available to work 9:00AM-6:00PM or 10:00AM-7:00PM Monday – Friday. Qualified candidates will be responsible for answering phones, responding to online inquiries, data entry, follow-up and providing excellent customer service to our retailer customers. They will also relay feedback from customers to company management and vendors. Qualified Candidates will demonstrate basic proficiency in Windows, Microsoft Word, Outlook and Excel and strong organizational and time-management skills. Knowledge of the pop culture industry, such as comics, games, and collectibles, is a plus. High school graduates (or equivalent), college graduates and all qualified candidates are encouraged to apply.
Diamond Comic Distributors, Inc.’s team members enjoy numerous benefits. In addition to working in an exciting office environment with many activities, full-time employees who have successfully completed their probationary period receive:
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