Diamond and its affiliated companies are looking for qualified candidates to join our team in the following areas.
TECH SUPPORT/ POS SPECIALIST — DIAMOND COMIC DISTRIBUTORS, INC.
LOCATION: Home Office - Hunt Valley, Maryland
POSITION TITLE: Tech Support/ POS Specialist
DEPARTMENT: Retailer Services
Company Overview
Founded in 1982, Diamond Comic Distributors, Inc. is the world’s largest distributor of English-language comics, graphic novels, games and pop culture products. Headquartered near Baltimore in Hunt Valley, MD, with facilities in Mississippi, New York, and England, Diamond is an international leader in an exciting, growing industry. Distributing the comics and collectibles that have inspired the biggest blockbuster movies of today, Diamond is integral to the success of this market.
About this Position
The world’s largest distributor of comics and pop culture goods is searching for a Tech Support/ POS Specialist who will work on the team responsible for the end-user interaction regarding Diamond’s retailer-facing web pages and applications. The POS/Tech Rep serves as a liaison between IT staff, programmers, and customers to diagnose, analyze, and assist with the resolution of customer issues with Microsoft’s Retail Management System (RMS), Retail Hero’s Retail Management Hero (RMH) and Diamond’s add in module, ComicSuite, while also providing training and ongoing support for new users
Position Requirements
- Qualified candidates will have one or more years’ customer service/technical support experience with excellent communication and problem-solving skills.
- Qualified candidates will be available to work 9:00AM-6:00PM, Monday – Friday with occasional evening and weekend hours.
- Strong working knowledge of computer skills and data analysis skills. Hardware configuration skills preferred and strong attention to detail.
- Strong working knowledge of Microsoft Windows and Office a must (Excel, Word, Outlook, and Access). Experience with Microsoft RMS, Retail Hero’s Retail Management Hero or other POS systems preferred.
- Qualified candidates will be responsible for assisting retailers with initial hardware and software set up.
- Training retailers on using Point of Sale (POS) and other add-on software applications.
- Tier 1 and 2 problem solving with customers concerning POS and other add-on software applications.
- Assist with internal and external technical issues; researching and analyzing data to resolve various system issues.
- Assist with development and testing of new or updated software applications
Benefits
- Diamond Comic Distributors, Inc.’s team members enjoy numerous benefits. In addition to working in an exciting office environment with many activities, full-time employees who have successfully completed their probationary period receive:
- Paid leave and vacation time
- 401(k) retirement plan
- Affordable health, vision, dental and life insurance options
- Discounted long-term and short-term disability plan options
- Corporate discounts on cell phone plans, tickets to theme parks, movie theaters, and other activities, and more
- Employee discounts on comic, game, and other collectible products distributed by Diamond Comic Distributors, Inc.
Please forward resume and salary requirements to beric@diamondcomics.com
ORDER PROCESSING ANALYST —-DIAMOND COMIC DISTRIBUTORS, INC.
LOCATION: Home Office
DATE: 07/2021
POSITION TITLE: Order Processing Analyst
DEPT: Order Processing
POSITION SUMMARY:
This entry level position is responsible for the data management of various areas including PREVIEWS Item Processing. This position will also compile monthly Diamond orders and place purchase orders on a timely basis for all assigned suppliers. Ensures all purchase orders have the appropriate terms, discounts, minimums, increments, etc. This position will also be responsible for maintaining vendor item data to ensure accurate processing of customer orders.
ESSENTIAL FUNCTIONS:
- Maintain data on all assigned items. Communicate changes/additions to appropriate departments.
- Process and place orders with vendors.
- Review catalog information each month to determine what specifications should be included on purchase orders.
- Audit and approve outgoing purchase orders. Place timely and accurate purchase orders.
- Assist vendors, Purchasing, Accounts Payable, Diamond Book Distributors and Customer Service with questions regarding orders, product and MCBA data.
- Maintain vendor data.
- Assist in the daily creation of new items to offer online to Diamond’s accounts.
- All other duties as assigned.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
- High School diploma or equivalent.
- Computer skills and experience in management of data systems.
- Experience in MS Office
- Experience processing orders or wholesale distribution.
- Excellent Organizational skills.
- Excellent verbal and written communication skills.
- Must be self-motivated and able to work independently.
Please forward resume and cover letter to beric@diamondcomics.com
SALES TRAINEE — DIAMOND COMIC DISTRIBUTORS
Company Overview
Founded in 1982, Diamond Comic Distributors, Inc. is the world’s largest distributor of English-language comics, graphic novels, games and pop culture products. Headquartered near Baltimore in Hunt Valley, MD, with facilities in Mississippi, New York, and England, Diamond is an international leader in an exciting, growing industry. Distributing the comics and collectibles that have inspired the biggest blockbuster movies of today, Diamond is integral to the success of this market.
About this Position
Love Action Figures? Got a room full of Collectible Statues? Maybe it’s time to put your geek knowledge and passion to work for you! Diamond Comics is seeking a Sales Trainee for it’s fast-paced Toy Sales Team. The Sales Trainee is responsible for developing new and existing business and reactivating inactive accounts. Once the account base develops to a certain volume this position will be changed to a full Account Executive position. Must have knowledge of Toys and Collectibles as related to the world of Pop Culture. This position is home-office preferred (Hunt Valley, MD) but for the right candidate, can be a remote opportunity
The ideal Sales Trainee will
- Prospect for new accounts.
- Contact inactive accounts and attempt to reactivate them.
- Responsible for providing excellent customer service to assigned customers and growing their business.
- Review merchandise lines to solicit the best products for each assigned customer.
- Establish the company as a competitive distribution choice.
- Provide feedback concerning challenges, opportunities and industry trends.
- Follow-up account administration from close of sale through product delivery.
- Collaborate with other members of the sales team
- Represent the company to your customers and open new accounts at the annual New York Toy Fair.
- Initiate follow – up phone calls for leads established at trade shows.
- All other duties as assigned.
Position Requirements
- High school degree or equivalent, college degree preferred
- Pleasant phone manners and strong phone presence required
- Attention to detail and good organization and communication skills a must
- Enthusiastic out-going personality.
- Excellent verbal and written communication skills
- Strong organizational skills.
- Knowledge of or ability to learn about toys, comic books, graphic novels, and other pop culture collectibles.
- Ability to work independently of others.
- Must be able to perform well with tight deadlines.
Benefits
Diamond Comic Distributors, Inc.’s team members enjoy numerous benefits. Full-time employees who have successfully completed their probationary period receive:
- Paid leave and vacation time
- The opportunity to participate in a 401(k)-retirement plan
- Affordable health, vision, dental and life insurance options
- Discounted long-term and short-term disability plan options
- Corporate discounts on cell phone plans, tickets to theme parks, movie theaters, and other activities, and more
- Employee discounts on comic, game, and other collectible products distributed by Diamond Comic Distributors, Inc.
Please forward resume and cover letter to smike@diamondcomics.com
ADMINISTRATIVE ASSISTANT — DIAMOND COMIC DISTRIBUTORS
COMPANY OVERVIEW
Founded in 1982, Diamond Comic Distributors, Inc. is the world’s largest distributor of English-language comics, graphic novels, games and pop culture products. Headquartered near Baltimore in Hunt Valley, MD, with facilities in Mississippi, New York, and England, Diamond is an international leader in an exciting, growing industry. Distributing the comics and collectibles that have inspired the biggest blockbuster movies of today, Diamond is integral to the success of this market.
POSITION SUMMARY
The Administrative Assistant position is a FULL TIME,ENTRY LEVEL position in a very busy Retailer Services Department. The position requires 30-40 hours per week and offers some flexibility with scheduling. It is a great opportunity to work with our retailer customers while working from home or in an office! Reporting to the Retailer Services Department’s Manager, the Administrative Assistant is responsible for, but not limited to, handling administrative duties and functions of the Retailer Services Department.
ESSENTIAL FUNCTIONS
- Distribute incoming correspondence to appropriate personnel
- Data entry
- Generating weekly/monthly reports
- Occasionally answer incoming calls and help callers connect with appropriate department or staff
- Send order confirmation/status to Diamond accounts
- Collate mailings
- Maintain office supplies
- Assist with special projects as assigned
- Assist Retailer Services Manager and Team Leaders as needed
- All other duties as assigned
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED
- Minimum high school degree or equivalent
- Excellent organizational skills a must
- Excellent communication skills a must
- Knowledge of Microsoft Office programs (Word, Excel, Outlook) a plus
- Ability to multi task in a fast-paced environment
- Industry knowledge a plus
BENEFITS
Diamond Comic Distributors, Inc.’s team members enjoy numerous benefits. In addition to working in an exciting office environment with many activities, full-time employees who have successfully completed their probationary period receive:
- Paid leave and vacation time
- 401(k) retirement plan
- Affordable health, vision, dental and life insurance options
- Discounted long-term and short-term disability plan options
- Corporate discounts on cell phone plans, tickets to theme parks, movie theaters, and other activities, and more
- Employee discounts on comic, game, and other collectible products distributed by Diamond Comic Distributors, Inc.
Please forward resume and cover letter to rnance@diamondcomics.com
RETAILER SERVICES REPRESENTATIVE — DIAMOND COMIC DISTRIBUTORS
Company Overview
Founded in 1982, Diamond Comic Distributors, Inc. is the world’s largest distributor of English-language comics, graphic novels, games and pop culture products. Headquartered near Baltimore in Hunt Valley, MD, with facilities in Mississippi, New York, and England, Diamond is an international leader in an exciting, growing industry. Distributing the comics and collectibles that have inspired the biggest blockbuster movies of today, Diamond is integral to the success of this market.
About this Position
The world’s largest distributor of comics and pop culture goods is searching for a Retailer Services Representative for our energetic Retailer Services Department. If you are interested in an opportunity to work from home, or to work in an office with others, while interacting with our customers, then this is the job for you!
Customer Service Representatives are the “public face” of the company, interacting with our retailer customers around the world. They welcome new customers and familiarize them with our systems and procedures while developing and fostering relationships with new and longtime customers. They assist retailers with order questions or issues, provide information on products, and help retailers identify new products that will be a good fit for their stores. The Representative will enter orders taken via phone, email, or our online portal, and will follow up on any issues reported with the support of their team leads and other team members.
Position Requirements
Qualified candidates will have at least one year of customer service or call center experience with excellent communication, data entry, and problem-solving skills. Qualified candidates will be available to work 9:00AM-6:00PM or 10:00AM-7:00PM Monday – Friday. Qualified candidates will be responsible for answering phones, responding to online inquiries, data entry, follow-up and providing excellent customer service to our retailer customers. They will also relay feedback from customers to company management and vendors. Qualified Candidates will demonstrate basic proficiency in Windows, Microsoft Word, Outlook and Excel and strong organizational and time-management skills.
Knowledge of the pop culture industry, such as comics, games, and collectibles, is a plus. High school graduates (or equivalent), college graduates and all qualified candidates are encouraged to apply.
Benefits
Diamond Comic Distributors, Inc.’s team members enjoy numerous benefits. Full-time employees who have successfully completed their probationary period receive:
- Paid leave and vacation time
- The opportunity to participate in a 401(k) retirement plan
- Affordable health, vision, dental and life insurance options
- Discounted long-term and short-term disability plan options
- Corporate discounts on cell phone plans, tickets to theme parks, movie theaters, and other activities, and more
- Employee discounts on comic, game, and other collectible products distributed by Diamond Comic Distributors, Inc.
Please forward resume and cover letter to rnance@diamondcomics.com
WAREHOUSE ASSOCIATE - ALLIANCE GAME DISTRIBUTOR
POSITION: Warehouse Associate
DATE: May 2021
DEPARTMENT: Alliance Distribution Center – Red Lion, PA
POSITION SUMMARY:
Warehouse Associates are responsible for assisting in all aspects of operating a busy distribution facility. This includes, but is not limited to shipping and receiving, picking and packing, adherence to all safety procedures and policies as well as all company rules and regulations. Candidates must be able to lift up to 70 pounds and stand for long periods of time. Also, employees will be responsible for all other duties as assigned.
ESSENTIAL FUNCTIONS:
- Pick customer orders using a handheld scanning device
- Pack customer orders following the company’s procedures
- Must be able to stand for long periods of time
- Organize and restock picking shelves with product
- Maintain a clean work area
- All other duties as assigned
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
- Previous warehouse experience, to include knowledge of receiving, picking/pulling, packing, shipping, etc. is preferred.
- Candidate must be able to lift up to 70 lbs.
- Excellent written and verbal communication skills are required.
- Computer experience is a plus.
Please forward resume and cover letter to dlg@alliance-games.com
WMS DEVELOPER — DIAMOND COMIC DISTRIBUTORS
COMPANY OVERVIEW
Founded in 1982, Diamond Comic Distributors, Inc. is the world’s largest distributor of English-language comics, graphic novels, games and pop culture products. Headquartered near Baltimore in Hunt Valley, MD, with facilities in Mississippi, New York, and England, Diamond is an international leader in an exciting, growing industry. Distributing the comics and collectibles that have inspired the biggest blockbuster movies of today, Diamond is integral to the success of this market.
ABOUT THIS POSITION
The world’s largest distributor of comics and pop culture goods is searching for an experienced RedPrairie WMS Developer for its Olive Branch, MS Distribution Center with excellent solution design, documentation, and development skills to join our team. The team player will work with senior leadership and warehouse operations to craft and develop solutions that meet the needs of the business and our customers. The WMS Developer will also be a strong proponent of fully leveraging standard functionality and minimizing system changes, ensuring that enhancements are operationally and financially justified.
POSITION SUMMARY
- Assess the current system state of multiple warehouse and back-office systems
- Author documentation and diagrams for all custom logic and integration
- Lead design, configuration, and implementation of changes on all warehouse systems
- Engage with warehouse operations teams to understand system needs and gaps
- Mentor others on the IT team to ensure system uptime
- Analyze and optimize system components to take advantage of best practices
- Troubleshoot, triage, and document application issues and solutions
- Strive for root cause solutions
- Develop dashboard, labels, reports, and DDAs to improve operational efficiency
- Develop custom logic to meet business requirements
- All other duties, as assigned
SKILLS, EDUCATION, EXPERIENCE
- 3+ years of BY (JDA, RedPrairie) WMS solution design experience – Dematic WCS experience is a plus
- Experience with other BY solutions, such as Warehouse Labor Management and Integrator is a plus
- BS in Computer Science or related field
- Proficiency in SQL, Java, C, MOCA, and Groovy – C# and SQL Server are a plus
- Proficiency in reading MOCA trace files to research the root cause of failures
- Understanding of supply chain, logistics, and distribution functional concepts
- Strong communication skills, including the ability to present complex information to all levels of the organization from warehouse associates to executive leadership - Spanish is a plus
- Ability to work within a team and independently.
- Ability to self-manage deliverables and due dates
- Great attitude and commitment to get the job done
BENEFITS:
- Work/life balance: Typical operating hours are 7:00 am to 7:00 pm Monday through Friday. Flexible work schedule within those hours.
- Veteran team of supply chain professionals to work with
- A steady feed of new industry challenges to overcome
- Competitive salary
- Employer sponsored medical, dental, vision, short term disability, long term disability and life insurance
- 401(k) with a matching program
- Paid Time Off
- Employee discounts
- Professional Development
Please forward resume and cover letter to 26hshawn@diamondcomics.com
WMS SUPERUSER/PROGRAM MANAGER — DIAMOND COMIC DISTRIBUTORS
COMPANY OVERVIEW
Founded in 1982, Diamond Comic Distributors, Inc. is the world’s largest distributor of English-language comics, graphic novels, games and pop culture products. Headquartered near Baltimore in Hunt Valley, MD, with facilities in Mississippi, New York, and England, Diamond is an international leader in an exciting, growing industry. Distributing the comics and collectibles that have inspired the biggest blockbuster movies of today, Diamond is integral to the success of this market.
ABOUT THIS POSITION
The world’s largest distributor of comics and pop culture goods is searching for an experienced RedPrairie WMS SuperUser/Program Manager for its Olive Branch, MS Distributor Center with excellent solution design, documentation, and development skills to join our team. The team player will work with senior leadership and warehouse operations to craft and develop solutions that meet the needs of the business and our customers. The WMS SuperUser/Program Manager will also be a strong proponent of consistent operational processes and industry best practices to maximize the investment in hardware and software.
POSITION SUMMARY
- Assess current system state of multiple warehouse and back-office systems
- Work with development partners to author documentation and diagrams for all custom logic and integration
- Work with senior leadership to design a holistic supply chain solution that is greater than the sum of its parts
- Lead design, configuration, and implementation of changes on all warehouse systems
- Engage with warehouse operations teams to understand system requirements and gaps
- Mentor others on the IT team to ensure system uptime
- Work with help desk support to troubleshoot, triage, and document application issues and solutions
- Strive for root cause solutions
- Write functional specifications for modification, interface, dashboard, report, and label requirements
- Authoring and/or reviewing system and procedural documentation
- All other duties as assigned.
SKILLS, EXPERIENCE, EDUCATION
- 3+ years of BY (JDA, RedPrairie) WMS solution design experience – Dematic WCS experience is a plus
- Experience with other BY solutions, such as Warehouse Labor Management and Integrator is a plus
- Bachelor’s degree in Computer Science Software Engineering, MIS, Supply Chain Management or related field.
- Proficiency in SQL - SQL Server is a plus
- Proficiency in reading MOCA trace files is a plus
- Understanding of supply chain, logistics, and distribution functional concepts
- Strong communication skills, including the ability to present complex information to all levels of the organization from warehouse associates to executive leadership - Spanish is a plus
- Ability to work within a team and independently
- Ability to self-manage deliverables and due dates
- Great attitude and commitment to get the job done
BENEFITS:
- Work/life balance: Typical operating hours are 7:00 am to 7:00 pm Monday through Friday. Flexible work schedule within those hours.
- Veteran team of supply chain professionals to work with
- A steady feed of new industry challenges to overcome
- Competitive salary
- Employer sponsored medical, dental, vision, short term disability, long term disability and life insurance
- 401(k) with a matching program
- Paid Time Off
- Employee discounts
- Professional Development
Please forward resume and cover letter to 26hshawn@diamondcomics.com
SALES EXECUTIVE (TOYS & COLLECTIBLES) -- DIAMOND COMIC DISTRIBUTORS
Company Overview
Founded in 1982, Diamond Comic Distributors, Inc. is the world’s largest distributor of English-language comics, graphic novels, games and pop culture products. Headquartered near Baltimore in Hunt Valley, MD, with facilities in Mississippi, New York, and England, Diamond is an international leader in an exciting, growing industry. Distributing the comics and collectibles that have inspired the biggest blockbuster movies of today, Diamond is integral to the success of this market.
POSITION SUMMARY:
Diamond Comic Distributors, Inc. is seeking an aggressive Sales Executive with a strong background in Toys & Collectibles and experience in sales to Mass Market, Specialty Retail Chains or International customers. The Account Executive’s primary focus is to aggressively prospect both domestically and internationally for new customers and increase our customer base while selling to and maintaining a strong relationship with established accounts. Additional responsibilities include product presentations, POS Analysis, and forecasting. Qualified candidates must be well informed in the world of pop culture.
ESSENTIAL FUNCTIONS
- Call on assigned customers on a regular basis.
- Build relationships and sales with new accounts.
- Review merchandise to solicit the best products for each assigned customer.
- Inform customers of the services we offer, establishing the company as a competitive distribution choice.
- Work with the company’s New Accounts Department, keeping up with the needs of recently opened accounts.
- Use Internet and other research resources to prospect for customer leads for our varied product lines.
- Provide feedback concerning industry trends, customer promotions and planogramming.
- Responsible for providing customer service to assigned customers.
- Follow-up account administration from close of sale through product delivery.
- Coordinate execution with internal teams (purchasing, order processing, credit, marketing, warehouse operations) as needed
- Represent the company and open new accounts at trade shows.
- Initiate follow – up phone calls for leads established at trade shows.
- Some travel required.
- All other duties as assigned.
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
- High School diploma or equivalent. Some College preferred.
- One plus year’s sales experience.
- Must have B2B sales experience. Mass/Specialty sales experience preferred.
- Must be computer literate. Typing skills required. (Microsoft Outlook, Excel, and Word preferred).
- Enthusiastic out-going personality.
- Excellent communication and organizational skills.
- Knowledge of or ability to learn about toys, comic books, graphic novels, and other pop culture collectibles.
- Ability to work independently of others.
- Must be able to perform well with tight deadlines.
Please forward resume and cover letter to smike@diamondcomics.com
